Policies and

Procedures

As licensed medical practitioners, policies and protocols are strictly enforced to ensure patient safety and treatment satisfaction.

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Medical Clearance:

All patients are required by law to consult with our Nurse Practitioner or Medical Director prior to receiving any service

Age Limit:

Laser Hair Removal: The minimum age to begin laser hair removal treatments is between 14 and 17 years old, provided the patient has parental consent and receives clearance from the medical director. Individuals under the age of 18 must be accompanied by a parent or legal guardian for every appointment. Dermal Fillers: Patients must be 21 years or older to receive dermal filler treatments. All Other Treatments: For all other services, including but not limited to skin rejuvenation, weight loss injections, and other aesthetic procedures, the minimum age requirement is 18 years old.

Shaving

Patients are required to come shaved within a 12 hour window of their Laser Hair Removal, IPL, Erbium, Plasma IQ, and/or chemical peel appointments on treatment areas. Any hair that is grown out over the skin is subject to heating, which can result in skin singes and loss of efficacy in treatment. Patients will be required to forfeit and reschedule their appointment if unprepared for treatment on scheduled day. All patients are educated on proper pretreatment procedures in our consultations.

Botox and Toxin Treatments:

We are conservative in nature with our Botox/Jeuveau injections. When a follow-up appointment is needed, the patient is responsible to pay for additional units. We prefer to make a follow-up appointment after the initial treatment versus providing an overdone outcome.

Thank you for choosing The Laser Cafe for your medical aesthetic services. We strive to provide the most affordable and professional services to our clients. Before making a purchase, please take the time to read our policies carefully to understand our terms and conditions fully.

Payment Authorization & Card-on-File Policy

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1. Rescheduling/Cancellations/No Shows:

The Laser Cafe requires 24 hours’ notice to cancel or reschedule an appointment. If you begin taking photosensitive medication, contact us. Please call and leave a message or email us to change or cancel your appointment. Failing to provide a minimum of 24 hours’ notice will result in forfeiture of your scheduled appointment or a $100 charge to your credit card on file. The Laser Cafe reserves the right to refuse service to anyone at any time.

2. Late Arrival:

If a patient arrives 5+ minutes late for their scheduled appointment, we will do our best to accommodate them in our schedule for that day if space is available. However, if we cannot fit them in and need to reschedule the appointment for another day, the patient will be charged a $100 rescheduling fee, or if a credit is on file for that treatment, we will take the credit(s) away to cover that appointment. We understand that unforeseen circumstances may arise that cause patients to run late. Still, we also have a responsibility to maintain an organized and efficient schedule for our patients’ benefit. By implementing this policy, we encourage patients to arrive on time for their appointments while ensuring that we can provide the best possible care to all our patients.

3. No Refunds:

The Laser Cafe does not offer refunds for services or products purchased. You may transfer credit to another established patient with approval from The Laser Cafe.

4. Providing Nurse:

The Laser Cafe understands that patients may prefer a specific nurse to administer their treatment and will make every effort to accommodate these requests. However, due to scheduling and staffing limitations, it may not always be possible to guarantee that a particular nurse will be available for a patient’s treatment. In such cases, The Laser Cafe will ensure that another capable nurse will administer the treatment with the necessary training, expertise, and experience to provide high-quality care to the patient. All of our nurses are highly qualified professionals committed to providing exceptional care and treatment to our patients. We have strict standards to ensure that all our staff members meet these standards.

The Laser Cafe values the trust and confidence that our patients place in us, and we strive to provide the best possible care and experience to every patient who visits us.

5. Medical Clearance:

All patients are required by law to consult with our Nurse Practitioner, Physician Associate, or Medical Director prior to receiving any service.

6. Age Limit:

Laser Hair Removal: The minimum age to begin laser hair removal treatments is between 14 and 17 years old, provided the patient has parental consent and receives clearance from the medical director. Individuals under the age of 18 must be accompanied by a parent or legal guardian for every appointment.
Dermal Fillers: Patients must be 21 years or older to receive dermal filler treatments.
All Other Treatments: For all other services, including but not limited to skin rejuvenation, weight loss injections, and other aesthetic procedures, the minimum age requirement is 18 years old.

7. Shaving:

Patients are required to come shaved within a 12-hour window of their Laser Hair Removal, IPL, Erbium, Plasma IQ, and/or chemical peel appointments on treatment areas. Any hair that is grown out over the skin is subject to heating, which can result in skin singes and loss of efficacy in treatment. Patients will be required to forfeit and reschedule their appointment if unprepared for treatment on the scheduled day. All patients are educated on proper pretreatment procedures in our consultations.

8. Botox and Toxin Treatments (Jeuveau, Daxxify, Xeomin, Dysport):

We are conservative in nature with our Botox/Jeuveau injections. When a follow-up appointment is needed, the patient is responsible for paying for additional units. We prefer to make a follow-up appointment after the initial treatment versus providing an overdone outcome.

9. Payment Authorization & Card-on-File:

To provide a seamless and efficient checkout process, The Laser Cafe requires all patients to keep an active credit or debit card securely on file. This card will be used for deposits, missed appointment fees, and unpaid balances as outlined below.
Policy Details:

Card on File Requirement: All patients are required to provide a valid credit or debit card at the time of booking or check-in. This information is securely stored in compliance with PCI standards through our payment processor via Boulevard.
Missed or Incomplete Payments: If a patient receives services and inadvertently leaves the premises without completing payment, The Laser Cafe reserves the right to charge the card on file for the full amount owed.
Notification: Patients will be notified via email and/or text of any outstanding balance prior to the charge being processed. A receipt will be provided once the charge is completed.
Disputed Charges: If a patient believes a charge was made in error, they are encouraged to contact our office within 48 hours so we can promptly address the issue.
Agreement: By agreeing to treatment, patients authorize The Laser Cafe to charge their card on file for any balance not paid at the time of service, including, but not limited to: treatment fees, missed appointments, and cancellation penalties in accordance with our posted policies.

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